Toy Box City does not return any items, including personalized items.
Upon receipt of goods, please inspect your purchase. In the event of damage, please immediately contact us at firstname.lastname@example.org. We will coordinate damage claims with the vendor and the transportation carrier.
Please retain all original packing and shipping materials, including the damaged part or product. Be prepared to send photos of the damaged product, the external and internal packaging.
The carrier will reserve the right to inspect any reported damages.
If you received a faulty or incomplete item and need to exchange it for the same item, contact us on email@example.com to request a replacement.