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Return Policy
We aim to offer a smooth shopping experience for our buyers and this includes our returns process!
We offer a 100% money-back guarantee, if the product is defective or damaged. Please notify us if you have received a defective or damaged products as soon as possible, but no later than 30 days.
For assistance with returns, please contact us at: customerservice@toyboxcity.com
Please note that Toy Box City does NOT accept returns on personalized items, unless damaged or defective.
Exchanges
If you received a faulty or incomplete item and need to exchange it for the same item, contact us on customerservice@toyboxcity.com to request a replacement.
Non-Defective Returns
We accept returns for non-defective items on a case-by-case basis . We will apply a 20% restocking fee for any returns for non-defective items. Please contact us at: customerservice@toyboxcity.com to request an evaluation for your return.