Return Policy

Return Policy

Toy Box City does NOT accept returns on any items, including personalized items. 

Upon receipt of goods, please inspect your purchase.
In the event of damage, please immediately contact us at admin@toyboxcity.com.  
We will coordinate damage claims with the vendor and the transportation carrier.
Please retain all original packing and shipping materials, including the damaged part or product. You may be required to send photos of the damaged product, the external and internal packaging. The carrier will reserve the right to inspect any reported damages.

 

Exchanges

If you received a faulty or incomplete item and need to exchange it for the same item, contact us on admin@toyboxcity.com to request a replacement.