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Shipping Rates
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Return Policy
Purchases may be returned within 30 days of the date you
received the order, unused, unassembled and in original condition and
packaging, for a refund (excluding shipping
charges and restocking fees). Please
contact us for a Return Authorization Number, as
returns cannot be accepted without this number.
If item was purchased during a
free shipping promotion, the actual shipping charges that we
incurred will be deducted from your refund. Please see "Gifts" section below regarding returns
of gifts.
EXCEPTIONS:
**Custom orders that are made especially for you and shipped
directly from the artisan are non-refundable, unless
defective.
**Personalized items are not returnable.
**
We reserve the right to send replacement parts for damaged or
defective parts whenever possible. If replacement parts are refused,
return will be handled as a normal return.
Damage During Shipping
Damage should be noted with the
freight carrier if possible. Please do not use item and keep it with all
packaging materials and box for inspection. Notify us the same day if
possible. We will not be able to replace damaged merchandise if we are
not notified within 7 business days of the delivery date.
EXCHANGES
Exchanges may be made within 30 days of your receipt of the
original order provided we have the desired item(s) in
stock. However, to ensure availability of the item you
would like to exchange for, it is best to place a new order
for the item online and return the original item for credit
back to your account -- we cannot "hold" items in
anticipation of a return. Re-shipping charges will be
applied to the payment method on file in the case of
exchanges.
Exchanges are processed within 14 days of our receipt of the
item(s). If the item you have requested in your exchange is
no longer available, a store credit will be issued and the
information will be emailed to the email address on file for
the original order.
GIFTS
Gifts may be returned for store credit or credited back to
purchaser's credit card within 30 days of the date you
received the order. If you would like a store credit
please include your email address with the return as this is
where your store credit information will be sent. We cannot
send store credit information through the postal service. We
cannot issue a refund to the gift recipient. Please include
a copy of the original packing slip with your return --
without that information we cannot process your store
credit.
IMPORTANT INFORMATION, PLEASE READ
Please include a copy of the original sales receipt with
your return.
Please circle the items that you are returning, and note for
us if you would like an exchange or credit.
Returns may only be
credited back to the card used to make the original
purchase.
Returns and/or exchanges are processed within 14 days of the
date we receive the item(s). A credit or shipment
notification email will be sent to the email address on file
at the time the credit or exchange is processed.
NOTE: It is always best to send your package back in a
manner that is trackable and insurable (UPS, Fed Ex, or
Delivery Confirmation). We cannot be responsible for
non-receipt of returns that cannot be tracked, nor can we
confirm receipt of a return/exchange until it has been
processed. |
